Our team is a group of dedicated professionals, each bringing their unique expertise to support you at every step of your health journey. With specialists in areas like nutrition, pharmacy, and natural medicine, we’re fully equipped to address your unique health needs and help you achieve your goals.
Meet the Team
Owner/Functional Medical Practitioner
James Jensen
James is the co-owner of Hello Health, with a Bachelor’s Degree in Pharmacy and a Master’s in Human Nutrition. As a former pharmacist turned Functional Medicine Practitioner, he’s deeply committed to identifying and treating the root causes of health concerns using natural therapies.
He specialises in helping clients manage conditions such as diabetes, hormone imbalances, anxiety, fertility issues, weight management, and children’s behavioural health, all through personalised lifestyle and dietary strategies that empower individuals to lead healthier, more balanced lives.
When he’s not helping others feel awesome, James is passionate about teaching anyone who will listen about the benefits of growing their own food and enjoys spending quality time with his two young sons.
Retail and Customer Support
Laine Matthews
Laine is our retail and customer support superstar. With a background in health,
retail, and product management, Laine is the one who makes sure our store is stocked with all the relevant products needed to support our clients in living a happier and healthier life.
She also keeps James in check and ensures everything in-store continues to run smoothly.
Laine can answer all your product and service questions and assist with in-store recommendations based on your 1:1 consultation.
Retail Assistant
Rachel Stanton-Humphreys
Rachel is the newest addition to our team, working alongside Laine as our Retail Assistant. With a strong passion for women’s health and fitness, she is currently working towards her Women’s Coaching Specialist certification to deepen her knowledge and skills.
A dual citizen of Canada and South Africa, Rachel has a diverse fitness background, including CrossFit, calisthenics, Olympic weightlifting, strongman training, and bodybuilding.
She is extremely passionate about naturopathy and can answer all your
product-related questions.
Retail Assistant
Janelle Jeynes
With an extensive list of health-related credentials, Janelle has a deep understanding of the human body. Janelle holds a Bachelor of Science (Physiology), is an ADAPT Certified Functional Health Coach, is an experienced Remedial Massage Therapist, and is currently expanding her expertise by studying Iridology.
Janelle loves to use powers of observation and diagnostic tools to uncover the root causes of health issues. She is passionate about helping people optimise their health and wellbeing.
Outside of work, Janelle spends quality time with her partner, Den, and enjoys walking her three beloved dogs. You might even meet one of her furry friends in the store!
Owner / Pharmacist
Emma Jensen
Emma is a co-owner of Hello Health and holds a Bachelor’s Degree in Pharmacy, along with Certificates in Pharmaceutical Compounding and Nutraceutical Therapy. With a special focus on skin management, women's health, gut microflora, and nutraceutical compounding, Emma is dedicated to supporting her clients’ health
through tailored therapeutic approaches.
Emma also owns and manages Townsville’s Compounding Pharmacy, providing specialised solutions to meet individual health needs.
Asa busy mum of two young boys, Emma understands the challenges of balancing a career and family life. A dedicated fitness enthusiast, she enjoys her daily CrossFit sessions, helping her maintain both mental and physical wellbeing.
