Our team is a group of dedicated professionals, each bringing their unique expertise to support you at every step of your health journey. With specialists in areas like nutrition, pharmacy, and natural medicine, we’re fully equipped to address your unique health needs and help you achieve your goals.
Meet the Team
Owner/Functional Medical Practitioner
James Jensen
James is the co-owner of Hello Health, with a Bachelor’s Degree in Pharmacy and a Master’s in Human Nutrition. As a former pharmacist turned Integrative Health and Wellness Specialist, he’s deeply committed to identifying and treating the root causes of health concerns using natural therapies.
He specialises in helping clients manage conditions such as diabetes, hormone imbalances, anxiety, fertility issues, weight management, and children’s behavioural health, all through personalised lifestyle and dietary strategies that empower individuals to lead healthier, more balanced lives.
When he’s not helping others feel awesome, James is passionate about teaching anyone who will listen about the benefits of growing their own food and enjoys spending quality time with his two young sons.
Retail and Customer Support
Laine Matthews
Laine is our retail and customer support superstar. With a background in health, retail, and product management, Laine is the one who makes sure our store is stocked with all the relevant products needed to support our clients in living a happier and healthier life.
She also keeps James in check and ensures everything in-store continues to run smoothly.
Having a toddler, Laine has a special interest in children's health and tips and tricks to keep those pesky daycare/school bugs at bay.
Retail Assistant
Rachel Stanton-Humphreys
Rachel is the newest addition to our team, working alongside Laine as our Retail Assistant. With a strong passion for women’s health and fitness, she is currently working towards her Women’s Coaching Specialist certification to deepen her knowledge and skills.
A dual citizen of Canada and South Africa, Rachel has a diverse fitness background, including CrossFit, calisthenics, Olympic weightlifting, strongman training, and bodybuilding.
She is extremely passionate about naturopathy and can answer all your
product-related questions.
Iridologist, Massage Therapist & Retail Assistant
Janelle Jeynes
Janelle is an experienced integrative practitioner, blending a rich background in functional nutrition and holistic therapies.
Working in health since the early 90s, her journey took a pivotal turn in 2019 when she had the opportunity to work under the mentorship of James at the Australian Nutrition Centre, sparking a deep passion for Functional Medicine and Nutrition.
With a particular devotion to guiding people through the often overwhelming process of transforming their health journey. She believes that making meaningful health changes can be daunting, and her mission is to help each individual not only understand what steps to take, but how to implement those changes in a way that feels natural and sustainable.
Janelle has a special interest in living a permaculture lifestyle and fully endorses a nutrient-dense, whole-food approach whenever possible.
Qualifications:
Functional medicine Health Coach (A-CFHC)
Functional Nutrition Counsellor (CFNC)
Remedial Masseuse (HiCAPs available)
Iridologist (IIPA accredited)
Hypnotherapy Practitioner (IAPCP accredited)
Bookings available for:
Remedial massage 1 hr
Functional medicine/nutrition initial consults 1 hr
Iridology consults 30 mins
Owner / Pharmacist
Emma Jensen
Emma is a co-owner of Hello Health and holds a Bachelor’s Degree in Pharmacy, along with Certificates in Pharmaceutical Compounding and Nutraceutical Therapy. With a special focus on skin management, women's health, gut microflora, and nutraceutical compounding, Emma is dedicated to supporting her clients’ health
through tailored therapeutic approaches.
Emma also owns and manages Townsville’s Compounding Pharmacy, providing specialised solutions to meet individual health needs.
Asa busy mum of two young boys, Emma understands the challenges of balancing a career and family life. A dedicated fitness enthusiast, she enjoys her daily CrossFit sessions, helping her maintain both mental and physical wellbeing.
